Job description
- Cardiff, Wales
- Temp to perm,
- undefined,
- RTCUHW
- 21/10/2025
Job description
Job Title: Retail Catering Manager
Band: NHS Band 6
Hours: Full-time, Monday to Friday, 9:00 AM – 5:00 PM
Location: Cardiff
Start Date: Immediate (subject to compliance)
Role Overview:
We are seeking an experienced and dynamic Retail Catering Manager to lead and oversee the day-to-day operations of our NHS retail catering services. This is a key role focused on delivering high-quality, customer-focused food services across our retail outlets, ensuring compliance with NHS standards and driving continuous improvement.
Key Responsibilities:
- Manage the operational delivery of retail catering services across the site
- Lead and motivate catering teams to ensure excellent customer service and food quality
- Monitor and manage budgets, stock levels, and supplier relationships
- Ensure compliance with food safety, hygiene, and health & safety regulations
- Implement and maintain quality assurance systems and service standards
- Drive innovation in menus, promotions, and customer engagement
- Collaborate with clinical and non-clinical teams to support patient and staff wellbeing
- Produce regular reports on performance, customer feedback, and KPIs
Essential Requirements:
- Proven experience in retail catering management, ideally within a healthcare or large-scale public sector environment
- Strong leadership and team management skills
- Excellent understanding of food safety and hygiene regulations
- Financial acumen and experience managing budgets
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Fully compliant and ready for immediate start
Desirable:
- Relevant qualifications in hospitality, catering, or management
- Experience working within NHS or similar public sector organisations
What We Offer:
- Competitive Band 6 salary - £14.33 - £23.82/hour DOE
- Monday to Friday working hours – Some weekends if required
- Opportunity to make a meaningful impact in a healthcare setting
- Supportive team environment and professional development opportunities
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business.gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
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