Outpatients Senior Call Handler/Administration Assistant

Urgent NHS Admin & Clerical Roles – Temporary Support for Winter Pressures

We're Hiring - Outpatients Senior Call Handler/Administration Assistant (Band 3)

Job Purpose

 

• To ensure patients receive Outpatient, Routine, Urgent, Suspected Cancer and MDT appointments in a timely manner through tracking patients along their pathway, co-ordinating hospital

appointments in line with the booking requirements of the Trust.

• To ensure patients receive all relevant information in a timely accurate and effective way.

• To ensure all data relating to patients is captured in a timely and accurate manner.

• To provide a customer focused booking service.

• To provide reception services to relevant areas in a professional, understanding and courteous manner.

• To use Trust information systems for the recording and reporting of clinical and performance data in accordance with the Trusts IT Strategy.

• To proactively manage waiting times for individual routine and cancer patients to ensure targets are not breached by negotiating patient management arrangements with responsible  staff and directly with patients themselves.

• Work to reporting deadlines and inform line managers in advance of potential problems and breaches

• To maintain relevant filing systems • Undertake photocopying of forms, booklets and any other relevant information required to undertake duties • To take appropriate action if office equipment fails • To receive, sort, distribute, prioritise and action all incoming mail • To work to departments Standard Operating Procedures (SOP’s)

 

Skills

• Ability to input data in a timely and accurate manner

• Ability to prioritise own workload

• To work on own initiative within agreed protocols

• Excellent verbal communication skills

• Excellent customer care skills

• Basic knowledge of medical terminology

• Basic keyboard skills Behaviour

• Excellent inter-personnel, communication and organisational skills

• Flexibility, adaptability and the ability to deal with change, to be able to cover a broad

range of work.

 

Apply now by sending your CV to ccs@gap-personnel.com or call 01633 742560 for further information.