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24 gap staff awarded prestigious ICS Customer Service accreditation

24 gap staff awarded prestigious ICS Customer Service accreditation

The <a href="https://www.instituteofcustomerservice.com/" target="_blank">Institute of Customer Service (ICS)</a> is the independent, professional membership body for customer service. To gain the ICS accreditation, staff must take part in 30 hours of training and deliver a presentation showing what improvements in customer service they can implement to the benefit of external and internal customers in their roles.

The ICS courses were funded by the <a href="http://gov.wales/topics/educationandskills/skillsandtraining/skillsgrowth/?lang=en" target="_blank">"Skills Growth Wales"</a> funding provided by the Welsh Government.

The 24 delegates dedicated a great deal of time at a very busy period for gap, not just during the training sessions but outside of work to prepare their presentations. This demonstrates an appreciation and a commitment to improve our level of customer service for all our customers.

Seven managers attained the Service Management Certification and 17 staff members achieved the "First Impressions" Certification.

gap personnel Training Director Phill White said "Customers are the lifeblood of any business and the ability to set ourselves apart from our competitors is vital. By upholding the highest standards in line with the Institute of Customer Service we add to the other external accreditations that reassure our customers of the highest level of service and compliance.

Congratulations to them all. Thank you to all the department heads who accommodated the training schedule and made sure their staff could attend."

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