Our complaints policy

As Corporate Members of the REC, it is our commitment to adhere at all times to the REC Code of Professional Conduct. In the unlikely event that you have a complaint to make, please adhere to the following simple five-step process to ensure that your complaint is dealt with efficiently and effectively.

  • Communicate your complaint to the Branch Manager providing specifiC details relating to your complaint.
  • A documented response will be made to your complaint within 48 hours.
  • If you feel that the response is unsatisfactory and requires further investigation please refer your complaint to a Regional Director – contact details for the Regional Director best suited to deal with your complaint can be obtained from your local branch.
  • A documented response will be made to your complaint within 48 hours.
  • In the highly unlikely event that your complaint has been dealt with in an unsatisfactory manner please contact the HR Department on 01978 294208.

It is our intention to minimise complaints and deal with them to the satisfaction of all parties as and when they do arise. If, having followed the simple process above, you still feel that you have a grievance then please contact the REC.

gap personnel thank you for your co-operation and look forward to working with you in the future.

Consultative
Consultative

It’s right there in the job title, ‘Recruitment Consultant’. We want to understand exactly what you’re looking for in your next role; your salary expectations, where you can travel to, shift patterns that will work for you. Only by consulting with you can we find you a role that fits your wants and needs.

Accountable
Accountable

If we say we’ll do it, then we’ll do it. Got a query? If we don’t already have the answer we’ll find out and get back to you. Is something not quite working out with your job role? We want to know so we can try and resolve it.

Real
Real

We want to get to know you so we can support you personally. By being approachable and responsive we will build a real relationship with you so we can have open and honest conversations.

Ethical
Ethical

We have lots of compliance processes in place to safeguard the welfare of our workers, but more it’s more than that - we promise to always be totally transparent. You’ll know every detail of any placement on offer before you agree to it, and if it’s not for you there’ll be no pressure from us.