Job description
- Wrexham, UK
- Customer Service Advisor
- 29/04/2026
Job description
We are currently supporting with the recruiting for a Customer Service Advisor to join a well known clients and help support their growing business
Job Description
The successful candidate will handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner and seek to resolve all issues efficiently on a first-time basis.
They will need to provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family, also building relationships with customers and going the extra mile – reviewing orders, taking payments, arranging shipping and offering advice on different products is key to this role.
They will work alongside your supportive colleagues to spot and monitor trends in queries, working with other departments to suggest ways of improving our products and services
Skills Needed
Candidates will need to be professional charismatic, enthusiastic, positive and have the energy to want to build fantastic customer experiences and will have the ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers
Good communication skills are essential as is the ability to succeed in a fast-paced, changeable environment
Candidates must be able to use MS Word, MS Excel and Outlook
Benefits:
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Referral programme
Store discount
Work Location: In person
Wrexham LL13 9UT
£25,500
Monday - Friday (9:00AM – 5:30PM) OR Monday - Friday late shifts (2:30PM - 11:00PM).
Occasional weekend and Bank Holiday work to be communicated in advance.
This is a temporary position with a view to becoming permanent for the right candidate.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business.gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
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