Customer Service Administrator

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Customer Service Administrator for a company based in Liverpool city centre.

The position is ongoing with a possibility of going into a permanent contract for suitable candidates.

Main purpose of the job:

To oversee the Customer service mailbox actioning all job bookings and customer enquiries in a timely and professional manner.

Main Responsibilities:

·         Monitor the Customer service Mailbox ensuring all bookings and customer enquiries are actioned.

·         Input bookings into the traffic management system ensuring accuracy of information.

·         Work closely with colleagues and the planning team to communicate all delays and service issues to the customer proactively providing resolution where possible.

·         Maintain the information entered into TMS / TOPS to the required standard to keep data recording as live as possible.

·         Report all non-conformances to customers in a timely manner and ensure information is recorded via the QA system.

·         Liaise with customers to agree additional charges accordingly – tolls, demurrage, wasted journey’s etc.

·         Comply with the Company’s trading standards and conditions, including agreed accounting and credit control processes.

·         Ensure all jobs are completed in full and charged completed in order for accounts to process invoices.

·         Take appropriate action on any Health & Safety issues reported with due regard to the urgency and risk presented ensuring compliance with the Company’s Health & Safety policy.

·         Comply with the Company’s information systems policy.

·         Comply with the Company’s management systems policy.

·         Other duties as may reasonably be required of you by the management of the Company.

 

Hours of work:

·         Monday to Friday

·         8:30 – 17:30

·         1 hour lunch (unpaid)

 

Rate of pay:

·         £12.21 ph

 

Interested candidates can send their CV to liverpool@gap-personnel.com .

 

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.