Customer Demand Coordinator

Customer Demand Coordinator

Competitive Salary

Monday - Friday / Days   

Wrexham

 

Our client based in the Wrexham area is currently looking for a Customer Demand Coordinator to join their team on a permanent basis. 

 

Performance Objectives

·         Manage and process complex order management activities.

·         Build face-to-face relationships with customers and become the primary contact for any factory-based customer service communication.

·         Coordinate latest customer demand ensuring that accurate forecast information is entered into the system to enable short term planning whilst tracking forecast against actual customer demand.

·         Proactively monitor customer forecasts vs. stock targets and requirements, whilst identifying and communicating any potential issues.

·         Chair and facilitate regular customer demand calls to review profile of key items to ensure accurate forward forecasts.

·         Maintain effective communication with the Sales team and other departments i.e. Quality, Finance on all customer related issues.

·         Ensure OTIF target is met for allocated customers and provide improvement strategies. 

·         Provide back up to other team members to ensure seamless order flow.

·         Handle customer complaints and customer returns, ensuring timely responses on outstanding issues are met.

·         Ensure customer requirements are clearly defined, and master data is maintained in SAP.

·         Support, change and drive best in class process improvements related to order fulfilment and demand planning process.

 

Person Specification

·         The ability to engage and influence across a range of business functions is essential.

·         Experience of Order processing, Demand & Supply Planning processes. 

·         Self-motivated and enthusiastic.

·         Pro-active and flexible manner.

·         Passion for achieving customer and business needs.

·         Effective team player.

·         Good attention to detail, accurate.

·         Excellent interpersonal skills and the ability to communicate effectively.

·         Strong Excel and MS Package Skills.

·         SAP experience desirable.

·         Educated to degree level or equivalent. 

·         Experience of working in a fast-paced FMCG manufacturing environment.

 

Benefits

·         25 days plus bank holidays.

·         Personal Pension Scheme

·         Private Medical Scheme

·         Cycle to Work

 

To apply please send your CV to rebecca.brown@gap-personnel.com

 

gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.