Customer Service Administrator

Customer Service Administrator                               

£25k per annum  

Monday - Friday / General Office Hours  

Wrexham  

 

Our client based in the Wrexham area is currently recruiting a Customer Service Administrator to join their team on a permanent basis. This admin-based role would suit an enthusiastic candidate who is detail oriented, proactive and passionate about assisting customers through their ordering process.

 

Performance Objectives

·         Liaising with UK and EU Customers/Franchisees.

·         Customer Quote and Order Processing via our client’s online platform or email.

·         Dealing with customer enquiries such as order and stock related issues.

·         Transport Booking and liaising with nominated transport partners and courier services.

·         Liaising with our Warehouse and External Partners.

·         Dealing with Customer Complaints.

·         Processing Customer Orders, Invoices, Returns and Credit Notes.

·         General Admin/Internal Data Maintenance.

·

Person Specification

·         Great communication skills.

·         Keen attention to detail.

·         Able to work on their own initiative as well as part of a team.

·         Detail oriented.

·         Proactive and passionate about assisting customers through their ordering process.

·         Strong organisational skills.

·         Ability to multitask and prioritise workload is essential.

·         Similar experience in duties listed and be able to use the reporting packages would be desirable.

·         Experience with Sage X3 – Desirable.

·         Experience with Microsoft 365 including Outlook, Excel and Teams – Desirable.

·         Basic customs knowledge (Export/Import) – Desirable.

·         Basic knowledge of international freight/shipping – Desirable.

·         Experience of working with customers outside of the UK – Desirable.

 

Benefits

·         A supportive and collaborative work environment.

·         Opportunity to shape and lead the company’s entire HR function.

·         Hybrid working model (onsite 2-3 days per week).

·         Competitive salary and benefits package.

·         A role with direct impact on the company’s growth and success.

 

To apply please call gap personnel Wrexham branch on 01978 366666 alternatively, send your CV to rebecca.brown@gap-personnel.com

 

gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.