Customer Services & Sales Admin

Gap personnel are currently looking for an Customer Services & Sales Admin on temp to perm basis for our well established client based in Cradley Heath.

 

Shift: Monday to Friday 9AM-5PM

Pay £12.50 p/h

 

Purpose

Dealing with inbound calls in a professional and timely manner while maintaining a friendly and helpful demeanour.

 

Main Accountabilities and Duties

     Role specific

• Accurately processing customer quotes and orders.
• Liaising with the warehouse and factory to keep customers up to date and informed.
• Working alongside and supporting other departments when needed.
• Understanding customer needs and maintain manage expectations.
• Dealing with customer complaints when required.

 

Desirable

•         Experience working with Microsoft Dynamics 365 Business Central – although full training will be given.

 

Operating Environment

A busy, friendly and helpful office environment which is adjoined to our factory and warehousing facility.

Person Specification:

Skills and Abilities 

• Good communication skills, building customer rapport.
• Problem solving.
• Strong computer literacy & knowledge of CRM systems.
• Excellent telephone manner.
• Enthusiastic and willing to learn.
• Driven with good time management & organisational skills.
• Loyalty, honesty & integrity.
• Attitude
• Forward thinker
• Able to build trust and confidence of others.
• Ability to build successful working relationships with internal and external contacts.

General Provisions

• Ensure information is treated as confidential
• Participate and promote the Company vision and values                        
• To comply with and promote all Company policies and procedures
• Ensure that the Health and Safety Policies are properly managed and adhered to at all times
• Ensure that product safety, integrity, legality and quality applies at all times and in all areas of our business
• Ensure that the training and, development needs of any subordinate staff are identified and addressed, contribute generally to the development of an overall learning culture within the company.
• The duties of the post and job description will be regularly reviewed by the Line Manager.

 

If you are interested please apply.