Account Manager

Join our team as an Account Manager and play a key role in delivering exceptional recruitment solutions to our clients.

Account Manager

Hours of Work: Monday to Friday, 08:30am – 5:00pm

Salary: £29,000–£32,000 dependent on experience + Bonus

Job Type: Full-time, Permanent

Location: Southend

Duties Include

• Manage and develop relationships with existing client accounts, acting as the main point of contact.
• Coordinate end-to-end recruitment activity to ensure client staffing requirements are met.
• Source, screen, interview, and place candidates into suitable temporary and permanent positions.
• Build and maintain a strong pipeline of quality candidates using job boards, LinkedIn, referrals, social media, and CRM systems.
• Manage candidate availability, bookings, and workforce planning to ensure successful fulfilment.
• Support business growth through lead generation.
• Conduct regular client service reviews to maintain high levels of satisfaction and identify ongoing recruitment needs.
• Complete pre-employment checks, references, and right-to-work verification in line with compliance requirements.
• Ensure all client bookings are fulfilled efficiently while maintaining service standards.
• Build long-term relationships with candidates, providing guidance and support throughout the recruitment process.
• Resolve client and candidate queries promptly and professionally.
• Monitor account performance, ensuring KPIs, service levels, and compliance standards are achieved.
• Maintain accurate records and candidate pipelines using CRM systems.
• Deliver an exceptional recruitment service that supports client retention and long-term partnerships.

Skills

• Previous experience within recruitment, account management, or client services.
• Strong candidate sourcing and relationship management skills.
• Excellent organisational and workload management abilities.
• Ability to manage multiple vacancies and priorities in a fast-paced environment.
• Outstanding communication and customer service skills.
• Strong attention to detail and compliance awareness.
• Proficient in CRM systems and Microsoft Office.
• A proactive, solutions-focused approach with excellent problem-solving skills.
• Full UK driving licence and own transport.

Package

We offer an excellent remuneration package and working environment, rewarding our employees for their commitment and hard work. Benefits include:

• Competitive basic salary, dependent on experience
• Uncapped bonus scheme
• 33 days annual leave (including your birthday as an additional paid day)
• Bespoke training and ongoing professional development
• Clear career progression opportunities
• Eye Care Voucher
• Quarterly Performance Shout Out with a £250 voucher
• Health Assurance
• Wellbeing Programme
• Plus many more employee benefits!