Customer Support

Location: Bristol, BS16
Job Role: Customer Support (Production)
Hours: Monday to Friday 9am-5pm (can be flexible)
Hourly Salary: £28k - £32k per annum
Role Type: Permanent

gap personnel acting as an employment business are currently recruiting for a Customer Support for our client based in Bristol, BS16. As a Customer Support you will join a team where you will become a key and valued member providing support by taking ownership, driving standards, improving processes, and helping push the department forward.

The right person will be commercially aware, operationally minded, detail-focused, and confident managing customer communication in a fast-paced manufacturing and distribution environment.

Duties:

• Manage customer orders from entry through to dispatch
• Provide clear, professional, and proactive customer communication
• Send regular order updates and manage customer expectations
• Coordinate closely with all departments
• Use Microsoft Dynamics 365 Business Central daily
• Monitor order progress, stock availability, and shipment status
• Resolve issues quickly and professionally
• Support improvements in department structure, communication, and best practice
• Help drive accountability, organisation, and service standards across the team
• Maintain accurate records and system data
• Support freight coordination and logistics awareness across UK and export shipments
• Be commercially aware of emerging technologies, including AI tools, and actively look for ways to improve efficiency, communication, and workflow within the role

The Candidate:

Essential

• Previous customer service or customer operations experience
• Strong email and telephone communication skills
• Experience using ERP systems (Business Central experience preferred)
• High attention to detail and strong organisational skills
• Ability to manage multiple priorities simultaneously
• Confident working with operational teams and customers
• Professional, proactive, and reliable attitude
• Strong ownership mentality — someone who sees problems and fixes them

Desirable

• Experience within manufacturing, logistics, distribution, or industrial sectors
• Export or freight coordination knowledge
• Understanding of supply chain or warehouse processes
• Experience improving systems, processes, or departmental standards
• Interest in leveraging AI and modern software tools to improve productivity and service standards

If you are interested, please get in touch on 0117 911 7111 or click Apply now!