Customer Support Administrator

Location: Bristol, Severn Beach BS35
Job Role: Customer Support Administrator
Hours: Monday to Friday 8.00am-4.45pm
Hourly Rate: £13.46 per hour
Role Type: Temporary to permanent

gap personnel acting as an employment business are currently recruiting a Customer Support Administrator for our client, based in Severn Beach, BS35. As a Customer Support Administrator, you will be providing essential administrative and operational support to the sales organisation, ensuring accuracy, efficiency, and a high standard of customer service. This role supports the full sales lifecycle through a balanced mix of order processing, customer support, CRM administration, and reporting.

Responsibilities:

• Support customers by developing effective communication channels with customers and internal departments
• Be a reliable and cooperative team member, work with internal departments and contribute to a positive and productive work environment.
• Manage a variety of sales orders and customer requests, ensuring efficient processing and fulfilment, including coordination and communication across Operations, Logistics and Finance.
• Assist the sales team
• Serve as the main point of contact for customer enquiries and concerns related
• Process order requests from customers
• Maintain the CRM system and internal database accurately with relevant customer and project details
• Produce and analyse reports to monitor inventory levels, order status, purchase orders etc.

About you:

• Attention to detail and accuracy.
• Highly organised, with the ability to organise and prioritise work.
• Adaptable and able to oversee various tasks and systems.
• Ability to competently use Microsoft applications and familiarity with CRM systems.
• A proven track record in an administrative role, demonstrating efficiency, organisation and excellent communication skills.
• Formal school education at GCSE level, Business Administration or a related field is desirable.

If you are interested, please get in touch on 0117 911 7111 or click Apply now!