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Customer Service Advisor

Job description
  • Exeter, Devon, England
  • Permanent,
  • undefined,
  • CSADVEX2
  • 09/11/2026
Job description

Customer Service Advisor 

Marsh Barton, Exeter | £28,000 per year | Monday to Friday, 8am–5pm

gap personnel are recruiting for a Customer Service Advisor to join a friendly team in a forward-thinking business. No two days are quite the same. You could be taking a payment over the phone, picking up a query from the shared inbox, or processing an order that’s come in through the website.

We’re looking for someone who takes pride in doing a good job, follows things through and is happy to pitch in when the team gets busy.

What you’ll be doing

  • Answering customer calls and helping with questions about orders and payments.
  • Taking payments over the phone and recording them accurately.
  • Helping manage the shared inbox, replying to customer emails and passing queries to the right colleague where needed.
  • Processing website orders, checking the details and following up if anything is missing.
  • Keeping customers updated and working with colleagues to get any issues sorted.

What we’re looking for

  • A friendly, professional phone manner and confidence dealing with customers.
  • Good attention to detail when handling payments and processing orders.
  • The ability to stay organised when calls, emails and orders come in at the same time.
  • A strong work ethic and a willingness to help when the team needs you.
  • Confidence using email and computer systems.

If you enjoy helping customers and want a varied role in a friendly working environment, we’d love to hear from you.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business.gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job

Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

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