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Customer Resolution Supervisor

Job description
  • Plymouth, Devon, England
  • Temp to perm,
  • undefined,
  • CUSRESPL
  • 28/09/2026
Job description

Customer Resolution Supervisor

Location: Plymouth, Devon
Hours: Monday to Friday, 8:45am - 5:30pm
Contract: Permanent, Full-Time

Are you an experienced Customer Service Team Leader or Supervisor looking for your next opportunity?

We are recruiting for a Customer Resolution Supervisor to join the Head Office team of a well-established and growing business in Plymouth.

You’ll lead a team responsible for handling complex customer queries, complaints, payment disputes and warranty claims, ensuring customers receive a professional and efficient resolution.

The Role

Your responsibilities will include:

  • Leading, coaching and supporting a team of Resolution Advisors
  • Managing complex customer complaints and escalations
  • Handling payment disputes, refunds, chargebacks and warranty claims
  • Monitoring team performance against KPIs and quality standards
  • Managing workloads and ensuring service levels are achieved
  • Conducting one-to-ones and supporting colleague development
  • Working closely with internal teams and external partners
  • Identifying recurring issues and helping improve processes and the customer journey

About You

We’re looking for someone who has:

  • Previous experience leading or supervising a customer service, complaints or resolutions team
  • Experience dealing with complex customer cases and escalations
  • Strong leadership and coaching skills
  • Excellent communication and problem-solving abilities
  • Experience managing performance against KPIs
  • Good organisational skills and the ability to prioritise
  • Confidence working in a busy environment and managing competing demands

What’s on Offer?

  • Permanent, full-time position
  • Monday to Friday working hours
  • Pension
  • Employee discount
  • Long service awards
  • Cycle to work scheme

If you’re an experienced customer service leader who enjoys solving problems, developing a team and delivering excellent customer outcomes, we’d love to hear from you.

Apply today to find out more about this Customer Resolution Supervisor opportunity in Plymouth.

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