Dispatch Team Operative / Counterbalance FLT Driver – Warehouse & Distribution

Location: Llanishen, Cardiff
Pay Rate: £13.00 - £15.43 per hour
Shifts: 10.30am/ 12pm/ 5pm starts- 12 hour shifts

We are currently recruiting on behalf of our client for Dispatch Team Operatives / Counterbalance FLT Drivers to join a fast-paced warehouse and distribution environment. This is a fantastic opportunity for reliable and motivated individuals who thrive in a hands-on role and are committed to safety, quality, and performance.

The Role

As a Dispatch Team Operative / Counterbalance FLT Driver, you will play a key role in ensuring the accurate and timely handling of customer orders and stock movements. Working closely with the Despatch Front Line Manager and wider team, you will help deliver a professional, safe, and efficient service while supporting warehouse and distribution operations.

Your duties will include:

• Operating a Counterbalance Forklift Truck safely and efficiently to move, load, unload, and store stock.
• Loading and unloading vehicles, trailers, and containers.
• Transporting products and materials between warehouse locations and dispatch areas.
• Conducting daily FLT safety checks and reporting any defects or maintenance issues.
• Picking, packing, decanting, loading, and unloading goods.
• Ensuring all orders are processed accurately and dispatched on time and in full.
• Following all site procedures, training, and operational guidelines.
• Using Warehouse Management Systems (WMS) to meet performance targets.
• Maintaining accurate stock locations and inventory records.
• Maintaining a clean and safe working environment using a "Clean As You Go" approach.
• Proactively identifying and reporting hazards, incidents, and near misses.
• Supporting audits and maintaining high site standards.
• Working flexibly across different areas of the dispatch and warehouse operation.

Health & Safety

Safety is at the heart of everything we do. You will be expected to:

• Follow a strict "Safety First" culture.
• Operate FLT equipment in accordance with company procedures and site safety regulations.
• Conduct pre-shift equipment inspections and report faults immediately.
• Actively report hazards and support zero-harm initiatives.
• Challenge unsafe practices where necessary.

Performance Expectations

You will be working towards key operational KPIs, including:

• Pick efficiency and productivity rates.
• On-time deliveries.
• Labour utilisation (effective and idle hours).
• Cost and output targets (e.g., baskets per hour).
• Safe and efficient FLT operations.
• Stock accuracy and inventory control.

About You

We're looking for candidates who:

• Hold a valid Counterbalance FLT licence/certificate (RTITB, ITSSAR, AITT, NPORS or equivalent).
• Have previous Counterbalance FLT driving experience.
• Have previous warehouse or distribution experience (preferred).
• Are PC literate, ideally with WMS experience.
• Have good numeracy and literacy skills.
• Can work on their own initiative.
• Have strong teamwork and communication skills.
• Demonstrate a positive, flexible, and proactive approach.
• Take pride in their work and maintain high standards.
• Have basic food hygiene awareness (desirable).
• Are well organised, punctual, and professional in presentation.

What We Offer

• Competitive pay rates.
• Ongoing training and development opportunities.
• Supportive team environment.
• Opportunity for long-term work and progression.

If you are a hardworking individual with a strong work ethic, a valid Counterbalance FLT licence, and a commitment to safety and quality, we would like to hear from you.

Apply today to start your next opportunity in a dynamic warehouse and distribution environment.