Customer Service Advisor

 

Look towards the fuchsia and spring into action! It’s Thyme to find a new role?

gap personnel are currently working in partnership with Thompson & Morgan, who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk.

 

Customer Service Advisor

Type: Temporary Ongoing (February– August)

Hours: Full time 09.00-17.00 5/7 days availability required 

Pay: Basic hourly rate of £12.38 per hour

After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour

Location: Ipswich, Suffolk

 

The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer.

Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season.  The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine.

*This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved.

 

As a Customer Service Advisor your duties will include but will not be limited to:

• To handle inbound customer contact via telephone, email, and social media.
• To process orders by post and telephone with accuracy and with attention to detail.
• To deliver effective solutions to customer queries and concerns with a commitment to ownership.
• Occasionally making outbound calls to customers with solutions to an earlier query.
• Introduce customers to weekly special offers and activate discount options on orders.
• Productivity expectation of 12+ customer calls to completion per hour.

Key for the role:

• Grade C or above in Maths and English
• Previous experience of Microsoft AX2012 (advantageous)
• Previous Customer Service experience within a face-to-face or office environment (desirable)
• Excellent written and verbal communication skills (essential)
• Ability to objection handling and appease any complaints should they arise (desirable)
• Work well under pressure (essential)
• Flexibility to work in different areas of the department.

Full comprehensive training provided. An interest in gardening is not essential but would be an advantage.

• Free tea & coffee (Bring your own mug)
• Generous staff discount available
• Site also has on-site canteen, a large car park, local amenities and accessible via public transport
• Work from home is not available within this role

To apply for this Customer Service Advisor position, send your updated CV to Norwich@gap-personnel.com or contact the team on 01603 767617