IT Service Desk Technician

IT Service Desk Technician
Location: Plymouth, Devon
Job Type: Temp to Perm, Full-Time

gap personnel are currently recruiting for an IT Service Desk Technician on behalf of our client, a rapidly growing and well-established UK retailer.

As a Sunday Times Top Track 100 company, our client has experienced exceptional growth since launching in 1989 and now operates over 200 stores nationwide. With people at the heart of their business, they are committed to investing in their teams and creating an extraordinary future.

Due to continued expansion and success, they are now looking to appoint a dynamic IT Service Desk Technician to join their Head Office team in Plymouth, Devon.

About the Role

Working as part of a fast-paced Incident Team, you will provide 1st and 2nd Line IT support across the business, primarily supporting EPOS systems and associated technologies across the retail estate.

Key Responsibilities

• Deliver comprehensive IT support within a retail environment
• Receive, log, monitor, and respond to service requests across multiple communication channels
• Escalate complex or high-priority issues in line with internal processes
• Provide technical support for EPOS/till systems, hardware, software, and networks
• Troubleshoot issues with peripherals such as printers, scanners, and PEDs
• Follow up on issue resolution with end users
• Deliver a customer-focused support experience for internal users and external partners
• Support wider IT team activities and carry out ad-hoc duties when required
• Stay up to date with new technologies implemented within the business

Person Specification

• Minimum 1 year experience in an IT support role
• Previous experience in a customer-facing position
• Basic understanding of network infrastructure (LAN/WAN)
• Good overall knowledge of IT systems and terminology
• Strong analytical and problem-solving skills
• Excellent communication skills, both written and verbal
• Reliable, flexible, and a strong team player

What’s on Offer

• Competitive salary
• Company pension scheme
• Long service awards
• Employee discount
• Cycle to work scheme

If you’re an enthusiastic IT professional looking to develop your career within a thriving and fast-growing business, we want to hear from you.

Apply today with gap personnel, email: exeter@gap-personnel.com or call 01392 273 665