Operations & Service Contracts Assistant

Operations & Service Contracts Assistant

Location: Cullompton
Hours: Full time
Salary: £28,500
Commission: £50 for every eligible service contract sold or renewed – uncapped
Benefits: Healthcare, additional leave, pension and death-in-service benefit

Are you organised, confident speaking with customers and motivated by seeing your hard work rewarded?

We’re recruiting an Operations & Service Contracts Assistant to join a successful and growing engineering business in Cullompton. This is a varied, hands-on position combining customer service, sales administration, order fulfilment and operational support.

A key part of the role will be managing the company’s service-contract programme. You’ll contact existing customers about renewals, identify new opportunities and explain the benefits of ongoing service cover. For every eligible contract you sell or renew, you’ll earn £50 commission with no cap.

A realistic target of 10 contracts per month would generate an additional £500 per month, or £6,000 per year, on top of your hourly pay.

What you’ll be doing

• Managing the service-contract database and monitoring upcoming renewal dates
• Contacting customers to discuss renewals and new contract opportunities
• Preparing quotations and following opportunities through to completion
• Building positive, long-term relationships with customers
• Responding to enquiries about servicing, spare parts, orders and returns
• Following up outstanding quotations and customer actions
• Picking, packing and dispatching customer orders
• Monitoring stock levels and maintaining accurate records
• Preparing parts and service kits for field engineers
• Raising purchase orders and liaising with suppliers
• Supporting the wider operations team as priorities change

What we’re looking for

You may have experience in customer service, sales administration, telesales, contract renewals, logistics, warehouse operations or general business support.

More importantly, you’ll be:

• Confident and professional when speaking with customers
• Commercially aware without being overly sales-driven
• Highly organised and able to manage multiple follow-up actions
• Accurate, dependable and attentive to detail
• Comfortable using email, spreadsheets and business systems
• Able to work independently and take ownership of your responsibilities
• Positive, approachable and willing to support different areas of the business
• Comfortable handling parcels, parts and stock when required

Full training will be provided on the company’s products, systems and service-contract offering, so previous engineering experience is not essential.

This is a brilliant opportunity for someone looking for flexible part-time hours, plenty of variety and the chance to increase their earnings through a realistic, uncapped commission scheme. There is also scope for the position to develop as the business continues to grow.

Apply today with your CV and a brief summary of your availability and relevant experience.