Housing & Support Operations Manager (South West)

Housing & Support Operations Manager (South West) 

Location: Swindon.

Hours: 40 hours per week (full-time)

Days: Monday - Friday - 08.30am - 17.00pm

Contract: Temp to Perm (Permananet after 12 weeks)

Salary: £32-£35K per annum. DOE

About the Role: Gap Personnel are is seeking a dynamic, ambitious and experienced Housing & Support Operations Manager to lead our clients Housing and Support Services across the South West region. This is a key leadership role, responsible for ensuring the delivery of safe, high-quality, person-centred services that help residents move towards greater independence. This is a temp to Perm position with an excellent progression route and a fantastic benefits package and flexible working.

Key Responsibilities:

• Working alongside and in partnership with the Head of Services
• Provide day-to-day operational leadership for Housing and Support Services
• Lead, support, and develop Team Leaders and frontline staff
• Oversee service performance, workforce planning, safeguarding, and quality assurance
• Ensure services meet contractual, regulatory, and organisational standards
• Monitor and report on operational performance, KPIs, and targets
• Ensure residents receive high-quality housing management, support, and tenancy sustainment services
• Promote a culture of accountability, continuous improvement, and excellent customer service
• Develop and maintain positive relationships with local authorities, commissioners, and partner agencies
• Participate in the management on-call rota

About You:

• Must have a full UK Clean Driving Licence and own vehicle.
• You must have willingness to be empathetic, show sympathy, patience, and compassion.
• Proven experience in operational management within housing, support, or a related sector
• Excellent organisational, people management, and communication skills
• Ability to motivate and develop employees
• Strong IT skills, including Microsoft Office and housing management systems
• Commitment to delivering high-quality services and continuous improvement
• Able to demonstrate companies values of Integrity, Transforming, and Proactive in everyday practice
• Hold a current Enhanced DBS or have a Willingness to undertake an Enhanced DBS check
• Hold, or be working towards, a Level 4 qualification in Housing (or equivalent), or willing to commence within six months of appointment.

What We Offer:

• The opportunity to make a real difference in people’s lives
• Supportive and values-driven working environment
• Excellent Progression opportunities
• Ongoing professional development and training
• Competitive salary and fantastic benefits

How to Apply: If you are passionate about delivering excellent housing and support services and have the skills and experience we are looking for, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role.

This role requires the successful candidate to undertake an Enhanced Disclosure and Barring Service (DBS) check and to comply with all relevant safeguarding, confidentiality, and data protection requirements.