Retail Assistant

Gap Personnel (operating as an employment business) are excited to announce we are working with our well established, well known client in Telford for a part time Retail Assistant

This is a perfect opportunity to work for a well known company with hours to fit around other commitments on a temporary to permanent basis in the heart of Ironbridge.

Incredible hours of work:

• Monday and Friday 9:45am - 3pm
• Saturday 10am - 4pm
• Additional cover required on Sundays and bank holidays

Competitive Salary

• Above NMW

Description and key responsibilities as a part time Retail Assistant:

• Encourage walk-in customers to purchase items and create a pleasant and memorable shopping experience – maximise and convert on-site sales

• Convert phone and web-based/social media enquiries into sales – maximise remote sales.

• Ensure a welcoming and informed point of contact for all general public/consumer enquiries, including collectors – know the key USPs and history of the brand, as well as knowledge of current product ranges.

• Respond to general consumer enquiries received via email, website, social media etc in a prompt and professional manner, in line with the tone of the company

• Assist with refreshing window and shelf displays and ensure they are kept clean and presentable.

• Awareness and support of shop and website offers/promotions.

• Work within the protocol and procedures of the shop.

• Ensure an effective working relationship with other team members, working together to maximise the success of the business and overcome any problems.

• Process Telephone orders to include customer enquiries referred from the website, process orders via Shopify and communicate with the factory and office as necessary.

• Process and record daily shop walk-in and end of day cashing up of the shop Shopify system

• Ensure the shop is clean tidy at all times, and aim to provide a first-class shopping experience for customers and visitors.

• Demonstrate dependability and trustworthiness as part of the overall office/sales team – responsibility for ensuring the shop is open and fully serviced during the agreed opening times, and high levels of service and security are maintained.

• Be well presented and wear the company-supplied work wear.

Qualifications and skills required as a part time Retail Assistant:

• Relevant retail experience
• Cash and till handling
• Web and telephone sales handling
• Excellent communication skills
• Excellent customer service
• Attention to detail
• Commercial awareness
• Good writing skills
• Prioritisation and work planning skills
• Computer literate – core Microsoft packages and Outlook (Excel a particular advantage)

What we give you:

• Continuous recruitment support
• Guidance on CV and interview skills

If you are interested in applying for this vacancy as a part time Retail Assistant please send your CV to Tara.Oreilly@gap-personnel.com.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job

Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

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