Sales & Export Co-ordinator

Job Description

Job Title: Sales & Export Co-ordinator
Location: Cwmbran NP44 3AW

Salary:

Job Summary

The Sales & Export Co-ordinator is responsible for managing international customer relationships while overseeing the complete export sales order process. This includes order entry, documentation, customs compliance, and shipping coordination.

The role acts as a key link between Sales and Operations, ensuring accurate information flow and enhancing the overall customer experience. The postholder will contribute to building a cohesive, high-performing operations function while delivering outstanding service to external customers.

Key Responsibilities

Sales & Order Processing

• Manage day-to-day sales order processing for export customers.
• Ensure accurate order entry and maintenance within Dynamics 365.
• Represent the customer by ensuring accurate communication between Sales and Operations.
• Maintain precise delivery documentation compliant with regulatory requirements.

Export & Logistics Coordination

• Oversee end-to-end export processes, including documentation and customs compliance.
• Liaise with freight forwarders, customs brokers, and logistics partners.
• Ensure customer delivery commitments are met in full and on time.
• Monitor and reduce order processing backlog.

Customer & Internal Collaboration

• Build and maintain strong relationships with international customers.
• Act as the key customer interface for inquiries, issue resolution, and product information.
• Work cross-functionally with Design, Quality, Supply Chain, Manufacturing, Finance, and Marketing.
• Demonstrate ambassadorial, influencing, and stakeholder management skills.

Qualifications

• High school diploma or equivalent (required)
• Degree or equivalent qualification in Business Administration or related field (desirable)

Skills & Competencies

Knowledge

• Sales order processing and export documentation
• ERP/CRM systems
• Understanding of regulatory and customs compliance
• Product/service knowledge relevant to contract manufacturing

Experience

• Previous experience in sales support or sales administration
• Customer service experience
• Strong administrative and data management background