Seller Account Executive

Seller Account Executive

Plymouth, Devon

gap personnel are recruiting on behalf of a rapidly growing and highly successful UK retail business for a Seller Account Executive to join their expanding Marketplace team based at their Head Office in Plymouth.

This is an exciting opportunity to join a fast-paced e-commerce environment where you will play a key role in supporting marketplace sellers, driving account performance, and delivering an excellent seller experience.

The Role

Reporting to the Seller Account Management Lead, you will manage a portfolio of marketplace sellers, supporting their growth, performance, and long-term success. Acting as the first point of contact, you will provide day-to-day operational support, resolve issues, and work collaboratively with internal teams to optimise seller performance and customer experience.

Key Responsibilities

• Manage relationships with marketplace sellers, focusing on sales growth, performance optimisation, and retention
• Support sellers in implementing marketplace product strategies aligned with wider business objectives
• Identify opportunities to improve product visibility, assortment, pricing, and sales performance
• Conduct regular performance reviews and provide actionable insights using data analysis
• Provide tailored support and proactive guidance to key seller accounts
• Ensure seller compliance with legal, regulatory, and platform policies
• Coordinate promotional pricing updates and campaign activity
• Collaborate with Marketing and Social teams on seasonal campaigns and initiatives
• Optimise seller product listings, including content, pricing, and stock availability
• Work closely with cross-functional teams including Finance, Marketing, Operations, and New Business teams
• Resolve customer care and seller accounting queries efficiently
• Support product onboarding processes and ensure accurate product listings
• Monitor seller performance, feedback, and recurring issues to drive continuous improvement
• Manage support tickets through Zendesk and ensure timely communication and resolution
• Monitor order flow, stock levels, and service metrics, escalating issues where necessary
• Support the handling of erroneous returns in collaboration with internal and external stakeholders

Candidate Requirements

• 0–2 years’ experience or a strong interest in e-commerce marketplaces through education, internships, or related experience
• Confident using Microsoft Excel, including formulas, graphs, and reporting
• Strong analytical, communication, and problem-solving skills
• Customer-focused with the ability to build positive working relationships
• Able to manage multiple priorities and work to tight deadlines
• Experience working cross-functionally with operational and technical teams would be advantageous

What’s on Offer

• Competitive salary
• Permanent, full-time opportunity
• Monday to Friday, 08:45am – 17:30pm
• Office-based role in Plymouth, Devon
• Opportunity to join a fast-growing and dynamic retail business

To apply, please submit your CV today.